Refund policy
At Madeira Tours, customer satisfaction is our priority. If, for any reason, you are not satisfied with your booking, we offer a clear and fair refund policy.
1. Refunds for Canceled Tours
If we need to cancel a tour due to adverse weather conditions or other unforeseen circumstances, you will be entitled to a full refund or the option to reschedule your tour for a future date.
2. Customer Cancellations
If you need to cancel your booking, we offer refunds based on the notice period:
- Cancellations made more than 24 hours in advance: Full refund.
- Cancellations made less than 24 hours in advance: No refund.
3. Refund Request
To request a refund, please contact us via email at info@madeiratours.net or by phone at (+351 938 665 493). Kindly provide your name, booking number, and reason for cancellation.
4. Processing Time
Refunds will be processed within 10 business days after the request is submitted. If approved, the refund will be credited to the original payment method.
5. Policy Changes
We reserve the right to modify this policy at any time. Any changes will be posted on our website, and the policy in effect at the time of booking will apply.
We appreciate your understanding and support. If you have any questions or concerns, please don’t hesitate to contact us via email, WhatsApp, or social media.